*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
Refund policy
Returns & Refunds Policy
Returns and Exchanges: Due to the nature of our brain health supplements and for the safety of our customers, we do not accept physical returns or product exchanges.
Refunds: Your satisfaction is our priority. We offer a 90-day, risk-free guarantee on your first bottle of Mentaid. If you are not satisfied for any reason, you may request a refund within 90 days of your first order. We will refund the price of one bottle, minus a $10 processing and handling fee. There is nothing to ship back.
- How to Initiate a Refund: Within 90 days of your first order, email us at support@mentaidhealth.com with your order number and the reason for your request, or reach us through our contact page.
- Multi-Month Plans: The guarantee covers one bottle, whatever your first order contained. If you started on a 3-month or 6-month plan, we refund the price of a single bottle minus the $10 fee, and you keep the remaining bottles. You can cancel or pause your subscription at any time so you are not billed for the next cycle.
- Refund Processing Time: Once approved, your refund will be processed and automatically applied to your original method of payment within 5 to 10 business days.
- Refund Limitations: Refunds are limited to one per customer and apply only to your first order. We are unable to offer refunds on additional months or repeat orders.
Damaged or Incorrect Items: Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right. Damaged or incorrect orders are made right at no cost to you and are not subject to the handling fee.